VENDOR TERMS & CONDITIONS

DSB Market Last updated: July 2025. Welcome to the DSB Market Vendor Site DSB Market Services LLC and its affiliates (“we”, “our”, “us” or “DSB Market”) provide the site, services, and content available through this site (collectively, “Vendor Services”) subject to the following terms of use (“Site Terms”). By visiting this site or using any Vendor Services, you accept these Site Terms. Please read them carefully. In addition, when you use any Vendor Service, you also will be subject to any additional agreements, policies, and guidelines governing your use of that Vendor Service (collectively, the “Additional Terms”).

To the extent there is a conflict between these Site Terms and any Additional Terms, the Additional Terms will control.

VENDOR ELIGIBILITY & ACCOUNT REGISTRATION

·         You must be at least 18 years old and legally capable of entering into contracts.

·         You are responsible for ensuring all registration details (name, email, business ID if applicable) are accurate and up to date.

·         DSB Market reserves the right to approve, suspend, or terminate any vendor account at our discretion, especially in cases of policy violations or fraudulent activity.

SUBSCRIPTION & COMMISSION

·         Vendors are charged a $9.99/month subscription fee to access selling tools.

·         Subscription includes:

·         Unlimited product listings

·         Order management tools

·         Sales and analytics dashboards

·         Buyer communication tools

·         If you do not have active listings, you will not be charged a subscription fee in that month. If you expand to sell in other stores, your subscription fee stays the same of $9.99 USD per month but will split proportionately across each country or region in which you have an active listing and charged separately in each local currency. You can downgrade at any time.

PLATFORM COMMISSION

·         A 2% commission is deducted from every successful sale.

·         Commission is subtracted before funds are credited to your vendor wallet.

·         A complete transaction log will be available in your dashboard for auditing purposes.

VENDOR WALLET & PAYOUTS

A.     Wallet Credits

·         Sales earnings (minus 2% commission) are added to your Vendor Wallet in real time.

B.      Withdrawal Eligibility

·         Funds are held for 7 days after order delivery to allow for refunds/returns before making payouts.

·         $100 Minimum: Vendors can withdraw if their wallet balance is at least $100.

·         Withdrawals below $100 will not be processed unless the auto-withdrawal schedule is triggered (see below).

C.      Withdrawal Method

·         Withdrawals can be requested manually or processed automatically. Payouts are transferred to your linked bank or PayPal account.

ORDER MANAGEMENT & FULFILLMENT

·         Vendors must fulfill orders within the timeframe specified on their product listings.

·         Failure to ship on time, deliver as described, or respond to customers may result in order cancellation and/or account penalties.

·         Tracking numbers must be updated promptly after dispatch.

VENDOR DASHBOARD FEATURES

You’ll get access to the following dashboard features:

• Wallet Overview (earnings, balance, withdrawal history)
• Order Management Tools
• Sales Summary (gross sales, commission, net earnings)
• Subscription Status & Renewal Alerts
• Chat-based Buyer Communication System (Beta)
• Withdrawal Request Interface

CUSTOMER COMMUNICATION

·         Initial platform support is offered via chat between buyers and vendors.

·         Vendors are expected to respond to customer messages within 24 hours.

·         Abuse, spam, or unprofessional behavior will result in suspension.

REFUNDS, RETURNS, AND DISPUTES

A.     Return Policy

You must abide by DSB Market’s centralized Return Policy, including:

• Accept returns up to 30 days after delivery (unless exempt)
• Items must be in original, unused condition
• Comply with any free return shipping if your product is eligible

B.      Refund Timing & Deductions & Grace Period

To reduce risk and handle returns fairly:

• All payouts are held for a grace period of 7 days after successful delivery confirmation.
• Refunds requested within the return window will be deducted from your wallet before payout.
• If funds have already been withdrawn, the platform reserves the right to withhold future payouts or charge the refund amount via your payment method.
• This allows DSB Market to process any customer returns before transferring funds to the vendor.

Example:

If an order is marked delivered on July 10th:

• Net revenue from that order is credited to the wallet on July 17th (after 7-day hold).
• Then, it becomes available for withdrawal if the vendor meets threshold requirements.

C.      Seller-Fulfilled Items

If you manage fulfillment yourself:

• You must clearly define your return policy
• You are responsible for return shipping and issuing refunds according to DSB guidelines

PROHIBITED ACTIVITIES

Vendors may not:

• Sell counterfeit, prohibited, or illegal items
• Misrepresent products or engage in false advertising
• Inflate pricing or manipulate platform systems
• Circumvent platform fees or conduct off-platform transactions
• Use abusive language or harass buyers or DSB staff

Violation of these policies may result in:

• Listing removal
• Wallet suspension
• Account termination
• Legal action (if applicable)

DATA & PRIVACY

You agree to handle customer data responsibly:

• Do not use buyer information for external marketing
• Do not store or collect sensitive data (e.g. card details)
• Respect privacy laws, including GDPR and CCPA if applicable

Refer to our Privacy Policy for more information.

Refunds, Returns, and Disputes Policy (Vendors)

a. Return Policy Requirements

• All vendors must comply with DSB Market’s central Return Policy:

  • Accept returns up to 30 days after delivery (unless exempt).

  • Items must be returned in original, unused condition.

  • Vendors must offer free return shipping if the product is marked as “Free Return Eligible.”

• Vendors managing their own fulfillment must publish a clear return policy on their product page.

b. Refund Timing & Deductions

• Refunds requested within the eligible return period will be:

  • Deducted from the vendor’s wallet balance before payout.

  • If the vendor has already withdrawn funds, DSB Market reserves the right to:

    • Offset the refund against future payouts, OR

    • Charge the vendor’s linked payment method.

• Vendors are notified of all refunds via their Vendor Dashboard and email.

c. Seller-Fulfilled Items

• Vendors handling shipping/returns themselves must:

  • Clearly disclose their return policy to customers.

  • Pay for return shipping if required by DSB Market guidelines.

  • Ensure refunds are processed promptly in coordination with DSB Market.

d. Dispute Resolution

• In cases of disputes with customers:

  • Vendors must first attempt to resolve the issue via the DSB Market chat system.

  • If unresolved, DSB Market will intervene as an independent mediator.

  • Failure to comply with dispute resolutions may lead to penalties or account suspension.

PLATFORM FEATURES & SUPPORT

A.     Support

Vendors have access to:

• Vendor Help Center
• Priority email/chat support
• Technical documentation for store features

B.      Feature Updates

We may periodically update the vendor tools, commission structure, or policies. You will be notified via email or dashboard alerts.

ELECTRONIC COMMUNICATIONS

When you use any Vendor Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other Vendor Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

COPYRIGHT

All content included in or made available through any Vendor Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property or the property of our suppliers and protected by United States and international copyright and other intellectual property laws. The compilation of all content included in or made available through any Vendor Service is our exclusive property and protected by U.S. and international copyright laws.

TRADEMARKS

Click here to see a non-exhaustive list of our trademarks. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Vendor Service are our trademarks or trade dress in the U.S. and other countries. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us that appear in any Vendor Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

PATENTS

One or more patents owned by us apply to the Vendor Services. Portions of the Vendor Services operate under the license of one or more patents. Click here to see a non-exhaustive list of applicable DSB Market patents and applicable licensed patents.

LICENSE AND SITE ACCESS

Subject to your compliance with these Site Terms and any Additional Terms, we grant you a limited, nonexclusive, non-transferable, non-sublicensable license to access and make use of the Vendor Services solely for purposes of selling your products to us (such purpose, the “Permitted Purpose”). This license does not include any resale or other commercial use of any Vendor Services; any derivative use of any Vendor Services; any downloading or copying of account information for the benefit of another person; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Site Terms, or any Additional Term are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other content providers. Unless otherwise specified by us in a separate license, your right to use any software, data, documentation or other materials that you access or download through any Vendor Services is subject to these Site Terms and any applicable Additional Terms. No Vendor Service nor any part of any Vendor Service may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose other than the Permitted Purpose without our express written consent. You may not frame or utilize framing techniques to enclose our trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent. You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the software, data, documentation or other materials that you access or download through any Vendor Service, whether in whole or in part, or create any derivative works from or of any of them. You may use the Vendor Services only as permitted by law. The licenses granted by us terminate if you do not comply with these Site Terms or any Additional Terms.

YOUR ACCOUNT AND ACTIVITY ON THIS SITE

If you use any Vendor Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computers and other applicable devices. We may provide the ability for you to grant additional users access to your account under separate usernames and passwords. You agree that you are responsible for all activities that occur under your account or password, including all activities that occur under any username you grant access to your account. You will ensure that all users granted access to your account comply with these Site Terms.  The Vendor Services are not intended for use by children. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

YOUR LICENSE

 If you submit any material through the Vendor Services other than Product Information (as such term is defined in the Additional Terms), you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and our sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate these Site Terms and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content 2 you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content submitted by you or any third party.

CERTAIN DESCRIPTIONS

We attempt to be as accurate as possible. However, we do not warrant that descriptions of services, content or other materials available through the Vendor Services are accurate, complete, reliable, current, or error-free. 

OTHER BUSINESSES

Parties other than us may provide services on or through the Vendor Services. In addition, we may provide links to the sites of affiliated companies and certain other businesses.  We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THE VENDOR SERVICES, AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE VENDOR SERVICES ARE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE VENDOR SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE VENDOR SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF ANY VENDOR SERVICES IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE VENDOR SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH VENDOR SERVICES, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US OR ON OUR BEHALF ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY VENDOR SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY VENDOR SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

DISPUTES

Any dispute or claim arising out of or otherwise relating to these Site Terms, any Additional Terms, or your use any Vendor Service will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of these Site Terms and any applicable Additional Terms as a court would. To begin arbitration proceedings, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Service Company, dsbmarket.com, Inc.

P.O. Box 201693 Chicago, IL 60620

The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-. Payment of all filing, administration and arbitrator fees will be governed by the (888) 409 7699 AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, DSB Market will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring a suit in court to enjoin infringement or other misuse of intellectual property rights. APPLICABLE LAW By using any Vendor Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Site Terms and any dispute arising out of or otherwise relating to these Site Terms, any Additional Terms, or your use of any Vendor Service. MODIFICATIONS AND SEVERABILITY We reserve the right to make changes to this site and the other Vendor Services, these Site Terms, and the Additional Terms, at any time without notice to you. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. We may assign these Site Terms, in whole or in part, at any time without notice to you. You may not assign these Site Terms, or assign, transfer or sublicense your rights, if any, in the Vendor Services.  OUR ADDRESS DSB Market LLC P.O. Box 201693 Chicago, IL 60620

How to Serve a Subpoena If you have a subpoena to serve on DSB Market, please note that we do not accept service via e-mail or fax and will not respond to the subpoena. All subpoenas must be properly served on DSB Market, preferably by mailing the subpoena to Corporation Service Company (CSC), our national registered agent. Please find below the Chicago address for CSC (the CSC office in your jurisdiction may be located through the Secretary of State's website): DSB Market, Inc. Corporation Service Company P.O. Box 201693 Chicago, IL 60620 Attn: Legal Department – Subpoena Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. 

TERMINATION & ACCOUNT CLOSURE

You may cancel your vendor account at any time via the dashboard. Final payouts (after commissions and refunds) will be processed within 14 business days after account closure.

DSB Market may suspend or terminate your vendor access for breach of any terms in this agreement or at its discretion with appropriate notice.

CONTACT US

If you have any questions about these Vendor Terms, reach out to: